Welcome Guest - Please login or Register

Author Topic: Linux Voids Warranty at Best Buy  (Read 246 times)

0 Members and 1 Guest are viewing this topic.

Offline JulesAndAl

  • politically incorrect
  • Sequoia
  • *
  • Posts: 2795
  • Gender: Male
Linux Voids Warranty at Best Buy
« on: January 12, 2010, 12:05:22 AM »
Unbelievable what lengths these businesses will go to dishonour a warranty. I personally wouldn't let these people (The Geek Squad) touch anything I owned, but in this poor guys defence, the  computer was only 4 months old and supposedly covered under a premium "Black Tie" warranty package, that was probably crammed down this guys throat at point of sale.

Article
Canadian Constitution; "Whereas Canada is founded upon principles that recognize the supremacy of God and the rule of law"

Offline busterone™

  • Wand Holder
  • Sequoia Supreme
  • *
  • Posts: 8084
  • Gender: Male
  • Devil dog with smile
Re: Linux Voids Warranty at Best Buy
« Reply #1 on: January 12, 2010, 09:18:14 AM »
It has been awhile since I have read any Geek Squad horror stories. That was a good one.  :)
I hope the guy did follow the instructions and go to the corporate level. They most likely will side with him and fix his machine.

It is always interesting to read the stories of Geek Squad encounters. I have a Supposed to be Win xp box here that was dropped off yesterday for me to straighten out.  This guy took it to them to have an extra gig of ram added, nothing more. They wiped his drive and installed Win 7 on it, claiming that the hardware could not handle the extra gig of ram under XP.  :o  He only had 512 to start with.
He is gullible and fell for it. I think I will start a local newsletter here and distribute all the Geek Squad antics to the entire city for free just to screw with them.  ;D
Political correctness is a doctrine, fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end.   :P

Offline townie2

  • politically incorrect
  • Sequoia Supreme DeLuxe
  • *
  • Posts: 10546
  • Gender: Male
Re: Linux Voids Warranty at Best Buy
« Reply #2 on: January 12, 2010, 06:18:59 PM »
so Best Buy is no better than Future Shop? I've never dealt with Best Buy.

Offline busterone™

  • Wand Holder
  • Sequoia Supreme
  • *
  • Posts: 8084
  • Gender: Male
  • Devil dog with smile
Re: Linux Voids Warranty at Best Buy
« Reply #3 on: January 12, 2010, 09:02:05 PM »
You don't want to either. They have a universal fix all rule, no matter what the problem.
Format and reinstall.  :D

There are times that I do agree that is the simplest and most efficient way, but that is rare.
Political correctness is a doctrine, fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end.   :P

Offline Moose47

  • Sequoia
  • *****
  • Posts: 3538
  • Gender: Male
  • Are we having fun yet?
Re: Linux Voids Warranty at Best Buy
« Reply #4 on: January 12, 2010, 10:38:28 PM »
That's hilarious!

I feel for the guy, but still - pretty funny. 

I can't imagine anyone getting away with that here - claiming that a software installation voids hardware warranty on a 4 month old computer.  What BS!
Quote
THIS SOFTWARE IS NOT INTENDED FOR USE IN THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL SYSTEMS, LIFE SUPPORT MACHINES OR OTHER EQUIPMENT ...
   -  iTunes 2009

Offline JulesAndAl

  • politically incorrect
  • Sequoia
  • *
  • Posts: 2795
  • Gender: Male
Re: Linux Voids Warranty at Best Buy
« Reply #5 on: January 12, 2010, 10:47:39 PM »
so Best Buy is no better than Future Shop? I've never dealt with Best Buy.
Future Shop is 100% Canadian and also own the Canadian division of Best Buy, only major difference being that Best Buy does not adhere to commissioned sales.

You don't want to either. They have a universal fix all rule, no matter what the problem.
Format and reinstall.  :D

There are times that I do agree that is the simplest and most efficient way, but that is rare.

Unfortunately, many consumers are gullible enough to believe them, they simply pay the price and grumble out the door, thinking, but not knowing for sure that they've been taken.
Canadian Constitution; "Whereas Canada is founded upon principles that recognize the supremacy of God and the rule of law"

Offline spacednow

  • Shrubbery
  • ****
  • Posts: 284
  • Gender: Male
  • confused one
Re: Linux Voids Warranty at Best Buy
« Reply #6 on: January 12, 2010, 11:12:00 PM »
I straightened up an older puter this week for someone whose concern was it wouldn't connect to the internet (just uninstalled the network card and let it reinstall drivers- fixed). He had gotten it back from a local computer store and the told him it couldn't be fixed and he needed a new computer - he was charged $50 for that diagnosis. I did spend another 3 hrs straighting stuff out on it. I couldn't help myself; it was SO BAD. New empty folders everywhere, dozens of shortcuts to nowhere. I imagine anyone who sees stuff like this over and over get job burnout after awhile. I'm not defending these (wipe and reinstall) kind of actions, but some people have no business on a computer... they need common sense or at least some curiosity to want to figure things out.
"Not only do I not know what's going on,
I wouldn't know what to do about it if I did"

Offline JulesAndAl

  • politically incorrect
  • Sequoia
  • *
  • Posts: 2795
  • Gender: Male
Re: Linux Voids Warranty at Best Buy
« Reply #7 on: January 12, 2010, 11:45:28 PM »
I agree that it must be extremely tiresome for repair shops to see the mass neglect of peoples computers on a regular basis, however when a customer brings his machine in to be repaired with an explanation of the problem, the least these shops could do is provide an honest an accurate estimate to repair the problem at hand, recommendations should be a secondary concern at this point, especially if the product is under a warranty that was sold at the same place the product is being repaired. The computer repair business is not unlike other businesses where consumers neglect the product and are at the mercy of repair shops to fix them; Automotive, Appliance, etc, etc,..

I've tried on several occasions to educate some of my friends and family members with simple PC maintenance and organization, but at times it seems fruitless, it's much easier for them to simply call me when I finally have time to sit and watch a movie  :-\
Canadian Constitution; "Whereas Canada is founded upon principles that recognize the supremacy of God and the rule of law"